Kelly, Ann, Griffith University, Australia

• Literacy and Numeracy Studies Volume 16 No 2 & Volume 17 No 1 (2008) - Book Review
  READING THE WORLD OF WORK: A LEARNER-CENTRED APPROACH TO WORKPLACE LITERACY AND ESL
  Abstract  PDF
• Literacy and Numeracy Studies Vol 18 No 1 (2010) - Articles (PEER REVIEWED)
  Explicating Literacy Activities at Work: The use of ‘okay’ as an effective topic-changing device in service request calls
  Abstract  PDF