Roy, U.K., Ghosh, A., Chakravarti, R.K. and Som, N.N. 2010. Attitudinal orientation of first level managers for improvement of municipal service delivery: Experience of training intervention in Kolkata. Commonwealth Journal of Local Governance. 6 (Jul. 2010), 107-119. DOI:https://doi.org/10.5130/cjlg.v0i6.1626.