Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process. Construction Economics and Building, [S. l.], v. 15, n. 1, p. 19–42, 2015. DOI: 10.5130/AJCEB.v15i1.4172. Disponível em: https://epress.lib.uts.edu.au/journals/index.php/AJCEB/article/view/4172. Acesso em: 5 dec. 2025.