Integrating Knowledge Management with Total Quality Management to Enhance Construction Project Delivery in Ghana
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Published:
2026-03-23
Keywords:
Construction Project Delivery, Integration, Knowledge Management, Total Quality Management
Main Article Content
Abstract
The integration of knowledge management (KM) with total quality management (TQM) has a significant impact on project and organization performance. While previous literature has linked KM with TQM within the broader concept of organizational development and project performance, there was a notable gap concerning their application to construction projects in developing countries like Ghana. Thus, there is little information on the variables that contribute to their relationship. This study aimed to fill these gaps by investigating the integration of KM practices with TQM principles specifically in the Ghanaian construction industry, and identifying essential factors for this integration. A cross-sectional survey design was used and the population considered in this study consisted of architects, quantity surveyors, and civil engineers in the Ghanaian construction industry. The study adopted a purposive sampling technique. Quantitative data were collected from 256 professionals. Descriptive statistical techniques and the partial least squares structural equation modeling techniques were used to analyze the data. The findings revealed that a one-unit rise in knowledge management processes (KMPs) corresponds to a roughly 0.839-standard deviation increase in TQM, suggesting that implementing KM will potentially improve the implementation of TQM principles during the delivery of construction projects. Conversely, a decrease in KMP is associated with a decrease in TQM. This can be implemented practically when there is leadership competence and commitment to ensure a culture of KM processes and TQM practices for the project to perform effectively. Theoretically, the study contributes to current discourse on KM and TQM from a fresh perspective.
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Articles (Peer reviewed)
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How to Cite
Integrating Knowledge Management with Total Quality Management to Enhance Construction Project Delivery in Ghana. (2026). Construction Economics and Building, 26(1). https://doi.org/10.5130/d04bqm28
References
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Hammond, S.K.A. (2018) ‘Project Failure and Challenges of Project Management in Ghana’, nternational Journal of Researcher, 3(11), pp. 27–31.
Hauashdh, A., Jailani, J. and Rahman, I.A. (2019) ‘Building maintenance practices in Malaysia : a systematic review of issues , effects and the way forward’. Available at: https://doi.org/10.1108/IJBPA-10-2019-0093.
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Honarpour, A., Jusoh, A. and Nor, K. (2012) ‘Knowledge Management , Total Quality Management and Innovation : A New Look’, ournal of Technology Management & Innovation, 7(3), pp. 22–31.
Hsu, S. and Shen, H. (2005) ‘Total Quality Management & Business Knowledge management and its relationship with TQM Knowledge Management and its Relationship with TQM’, Total Quality Management & Business Excellence, Vol. 16, N(November 2014), pp. 37–41. Available at: https://doi.org/10.1080/14783360500054111.
Hung, R.Y., Lien, B.Y. and Fang, S. (2010) ‘Knowledge as a facilitator for enhancing innovation performance through total quality management’, Total Quality Management & Business Excellence, 21(4), pp. 37–41. Available at: https://doi.org/10.1080/14783361003606795.
Imbeah, K.A. (2012) ‘Framework for the Implementation of Total Quality Management (TQM) in Real Estate Firms in Ghana’, (June), pp. 1–174.
Irani, Z., Beskese, A. and Love, P.E.D. (2004) ‘Total quality management and corporate culture: constructs of organisational excellence’, Technovation, 24, pp. 643–650.
Jewell, C. and Flanagan, R. (2019) Quality Code of Quality Management. Chartered Institute of Building. Available at: www.ciob.org.
Joshi, A. et al. (2015) ‘Likert Scale: Explored and Explained’, British Journal of Applied Science & Technology, 7(4), pp. 396–403. Available at: https://doi.org/10.9734/bjast/2015/14975.
Ju, T.L. et al. (2006) ‘TQM critical factors and KM value chain activities’, Total Quality Management & Business Excellence, 17(January 2015), pp. 37–41. Available at: https://doi.org/10.1080/14783360500451614.
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Keenan, M. and Rostami, A. (2019) ‘The impact of quality management systems on construction performance in the North West of England the North West of England’, International Journal of Construction Management, 0(0), pp. 1–13. Available at: https://doi.org/10.1080/15623599.2019.1590974.
Kheni, N.A. and Ackon, F. (2015) ‘Impact of Total Quality Management Practices ( TQMPs ) on Construction Project Quality Performance in Developing Countries : Study of Construction Businesses in Ghana’, International Journal of Management Science, 2(3), pp. 35–51.
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Mantas, \ Christos (2015) ‘Knowledge management during an economic crisis: The case of Greek firms’, pp. 1–259.
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