Browsing Journal Articles by Author "Lamm, Felicity"

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Browsing Journal Articles by Author "Lamm, Felicity"

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  • Hannif, Zeenobiyah; Lamm, Felicity; Vo, Anne (International Employment Relations Association, 2009)
    Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...