Employee outcomes when working from home: The influence of organizational, job, individual and household factors

Abstract

Expectations that large numbers of employees would be working from home (WFH) in an increasingly connected, global world remain unfulfilled To understand why, the impact of organization, job, individual and household factors on WFH was examined in experienced WFH employees. Questionnaire responses from 50 employees of 20 organizations yielded significant correlations between the outcome measures of WFH satisfaction and perceived productivity and most organizational and job-characteristic variables, but not with individual work style or household variables. Further, satisfaction and productivity exhibited different relationships with the influence variables. Scales for organizational climate, technical support, manager's trust, human-resource support, and training received by others correlated with satisfaction but not productivity; financial support and task identity correlated with productivity but not satisfaction. Results suggest that organizational and job-related factors are the ones that most influence WFH outcomes