Abstract:
Expectations that large numbers of employees would be working from home (WFH) in
an increasingly connected, global world remain unfulfilled To understand why, the impact of
organization, job, individual and household factors on WFH was examined in experienced
WFH employees. Questionnaire responses from 50 employees of 20 organizations yielded
significant correlations between the outcome measures of WFH satisfaction and perceived
productivity and most organizational and job-characteristic variables, but not with individual
work style or household variables. Further, satisfaction and productivity exhibited different
relationships with the influence variables. Scales for organizational climate, technical support,
manager's trust, human-resource support, and training received by others correlated with
satisfaction but not productivity; financial support and task identity correlated with
productivity but not satisfaction. Results suggest that organizational and job-related factors are
the ones that most influence WFH outcomes
