Abstract:
Strong forces of competition and globalisation have created awareness and an
urgency to focus how an organisation controls and nurtures its intellectual
capital. The knowledge concept and its management have gained currency and
momentum as technology has enabled thoughts and ideas to be more easily produced
and distributed. It gained considerable discussion in the late 1990’s in the
management literature. With the increased application of recent technologies such as
the Internet, customer relationship management and advanced software capabilities,
it has been suggested that the time has come for a debate on a new paradigm for
knowledge management. As a contribution to this debate, this paper will examine
exploratory research conducted in the Australian private hospital industry with a
view to better understand issues related to knowledge management from an industry
perspective.
