Abstract:
This paper presents findings of a study into the use of performarce measures in a large
government controlled television organisation situated in China. Views on the current
performance measurement system and suggestions for improvements were obtained from a
survey of employees from one department in the organisation. The results show that at the team
and individual employee level a number of tensions exist because of a gap between the present
measurement system and the changing objectives of the organisation. The present performance
measurement system emphasises and rewards program output. Increasing competition and
commercialisation suggest there should be greater emphasis on measuring and improving
program quality and involving employees in improvement activities.
