Abstract:
This paper reports on findings from an
ongoing program of action research into the use of a
project management information system (PMIS) in
projects and programs in Australian public sector
organisations. The paper consolidates learning from the
researchers' 'lived experience' with change projects and
programs in four public sector organisations where the
PMIS has been used and their attempts to apply a soft
systems thinking model to make sense of the
complexities and ambiguities they were encountering.
Learning acquired during this research was found to be
relevant to project goal definition, communication and
strategic alignment of projects. It has particular
significance for how information systems can be used to
support development of project management competence
and delivery capability in organisational contexts where
practitioners have a low level of previous exposure to
project management concepts.
