Abstract:
This paper reports the analysis of a range of workplace interviews with people who define
themselves as information architects. This is a recent job title that is commonly used to describe
people who are involved in the design and development of web-based applications, including
those designed to be used on mobile devices. Our research aimed to identify and understand the
work practices that define the position of information architects. Our major finding was that the
work that information architects actually do in practice varies considerably and demands expertise
in a range of diverse fields. Moreover, this work shifts and expands to fill the gaps in expertise and
user involvement within the specific project that are working on at a particular time. The results of
our study open a space to reflect on the evolution of the processes, training, tools and techniques
that are defining of Human-Computer Interaction as a field of research and practice.
