Abstract:
The benefits, which can also be considered as incentives or drivers, of implementing mGovernment services, include
increasing effectiveness of government processing (back office) and services (front office). The objective of this study is
to identify a method that best assesses and measures the effectiveness of mobile services (mServices) rendered by
mGovernment entities, regardless of the type of the end-user. It has been developed as a follow-on to the generic
management framework developed by the researchers to guide government in managing the adoption of wireless and
mobile technologies for the implementation of mGovernment services.The AdaptiveManagement Approach is combined
with two measurement methodologies to produce a Multi-Perspective Effectiveness Evaluation Methodology for
mGovernment (MPE2M-mG).
