Abstract:
Maintenance and maintenance-management are getting
more sophisticated and their performance enhancement can
be achieved by the application of information and
communication technologies. This paper presents a
Computerized Maintenance Management System (CMMS)
as a valuable tool for improving effectiveness, efficiency
and organization of maintenance in large engineering
projects. The paper focuses on the Western Harbor Tunnel
(WHT) project conducted in Hong Kong. It concludes that
successful implementation of a CMMS requires significant
commitments from the Organization in time, money, and
resources. The success of the project is not only
determined by an on-time, within budget and within
specification, delivery of the software, but also measured
by the value-adding of the system to the Organization. This
case study paper combines information technology,
management, and maintenance engineering to critically
analyze the development and implementation of the CMMS
in the WHT project. The study provides a thorough
analysis of an IT-related failure in the second stage of the
system application and examines its adapted remedial
techniques.
