Abstract:
This paper is about the developer as technical user
interacting with computer technology as part of the
infrastructure that makes possible their 'real work' of
developing a large and complex software product. A
longitudinal ethnographic study of work practice in a
software development company that uses an Agile
development approach found that the developers spend a
large part of their working time designing, creating,
modifying and interacting with infrastructure to enable
and support their software development work. This
empirical work-in-progress shows that an understanding
of situated technology design may have implications for
the future development of HCI methods, tools and
approaches.
