Abstract:
This paper reports on an ongoing investigation into the success factors for
the development of mobile or M-Government. The critical success factors
have been compared with E-Government applications to identify any issues
or synergies that might substantiate the use of enabling wireless technologies
and devices. The authors have conducted an online web-based survey
of experts in the field and use qualitative replies to illustrate their findings.
Based on the above, the researchers have drawn up an initial classification
of factors behind successful mobile government services and present a
preliminary roadmap for governments seeking to implement mobile government
services.
