Measuring Costs/Benefits of E-Business Applications & Customer Satisfaction
UTSePress Research/Manakin Repository
JavaScript is disabled for your browser. Some features of this site may not work without it.
- UTSePress Research Home
- >
- 08 Information and Computing Sciences
- >
- Conference Papers
- >
- Closed
- >
- View Item
| dc.contributor.author | Lu Jie | en_US |
| dc.contributor.editor | Publisher | en_US |
| dc.date.accessioned | 2010-05-18T06:48:19Z | |
| dc.date.available | 2010-05-18T06:48:19Z | |
| dc.date.issued | 2001 | en_US |
| dc.identifier | 2006004353 | en_US |
| dc.identifier.citation | Lu Jie 2001, 'Measuring Costs/Benefits of E-Business Applications & Customer Satisfaction', We-B Centre, School of Management Information systems, Edith Cowan University, Australia, | en_US |
| dc.identifier.issn | 0-7289-0501-8 | en_US |
| dc.identifier.other | E1 | en_US |
| dc.identifier.uri | http://hdl.handle.net/10453/6776 | |
| dc.description.abstract | Businesses need to measure the costs and benefits associated with an E-business application. As E-business applications are connecting directly to two critical business constituencies: customer and employee, customer satisfaction has become a criterion to measure the application success. This paper described a research project that identifies cost and benefit factors of E-business applications and explores the correlation between customer satisfaction and relevant cost/ benefit factors. The research is based on two respective surveys: customer oriented and business oriented. | en_US |
| dc.publisher | We-B Centre, School of Management Information systems, Edith Cowan University | en_US |
| dc.relation.isbasedon | en_US | |
| dc.title | Measuring Costs/Benefits of E-Business Applications & Customer Satisfaction | en_US |
| dc.parent | 2nd International We-B Conference 2001 | en_US |
| dc.journal.volume | en_US | |
| dc.journal.number | en_US | |
| dc.publocation | Australia | en_US |
| dc.identifier.startpage | en_US | |
| dc.identifier.endpage | en_US | |
| dc.cauo.name | Information Technology | en_US |
| dc.conference | en_US | |
| dc.conference.location | Perth, WA, Australia | en_US |
| dc.for | 080108 | en_US |
