Abstract:
Managing quality through culture is a
growing area of interest to both practitioners
and academics. However,the overwhelmingly
positive slant given to strong culture should be
viewed with some scepticism. Using a range of
methods within a large case study of a project
based organisation, comprised of a
partnership between a client and three service
providers, we investigate the effects of a
strongly designed culture upon project
management. We conclude that a strong
quality culture, if not designed and managed
adequately, can transform itself into a strong
'quality cult'. This has consequences for
managing quality in project-based
organisations.
