The Rise of the Australian Telecommunications Industry Ombudsman

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dc.contributor.author Stuhmcke, Anita en_US
dc.date.accessioned 2009-12-21T02:38:30Z
dc.date.available 2009-12-21T02:38:30Z
dc.date.issued 2002 en_US
dc.identifier 2002000044 en_US
dc.identifier.citation Stuhmcke Anita 2002, 'The Rise of the Australian Telecommunications Industry Ombudsman', Elsevier Science, vol. 26, no. 1-2, pp. 69-85. en_US
dc.identifier.issn 0308-5961 en_US
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/5461
dc.description.abstract Australia is the first jurisdiction in the world to introduce a national private telecommunications industry ombudsman. Created in 1993, the Telecommunications Industry Ombudsman (TIO) has grown in jurisdiction and importance, becoming a regulatory cornerstone of the fully competitive post-1997 Australian telecommunications regime. This paper examines the role of the TIO as a mechanism for dispute resolution and as an industry regulator, suggesting that it provides an example of an innovatory regulatory process which transcends the divide between deregulation and proregulation. This raises the question as to the applicability of the ombudsman institution in terms of the regulation of telecommunications. Through highlighting the conciliatory nature of the ombudsman, the role of the TIO as a regulator is considered in its Australian context. en_US
dc.publisher Elsevier Science en_US
dc.relation.isbasedon http://dx.doi.org/10.1016/S0308-5961(01)00054-4 en_US
dc.title The Rise of the Australian Telecommunications Industry Ombudsman en_US
dc.parent Telecommunications Policy en_US
dc.journal.volume 26 en_US
dc.journal.number 1-2 en_US
dc.publocation The Netherlands en_US
dc.identifier.startpage 69 en_US
dc.identifier.endpage 85 en_US
dc.cauo.name LAW.Faculty of law en_US
dc.conference Verified OK en_US
dc.for 180100 en_US
dc.personcode 960769 en_US
dc.percentage 100 en_US
dc.classification.name Law en_US
dc.classification.type FOR-08 en_US
dc.description.keywords Industry Ombudsman; Alternative dispute resolution; Telecommunications consumers; Telecommunications regulation en_US
dc.staffid 960769 en_US


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