Abstract:
The overall objective of this study was to examine the work characteristics that
make significant contributions to extra-role performance (as measured by the helping
dimension of citizenship behaviour) and employee wellbeing (measured by job
satisfaction and psychological health) in a local government. The work characteristics
examined were based on the demand-control-support (DCS) model, augmented by
organization-specific characteristics. The results indicate that characteristics described in
the core DCS are just as relevant to extra-role performance as they are to more traditional
indicators of job stress. Although the more situation-specific conditions were not
predictive of citizenship behaviour, they made unique contributions to job satisfaction.
