Using psychological contract theory to explore issues in effective volunteer management

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dc.contributor.author Taylor, Tracy en_US
dc.contributor.author Darcy, Simon en_US
dc.contributor.author Hoye, Russell en_US
dc.contributor.author Cuskelly, Graham en_US
dc.date.accessioned 2009-12-21T02:37:53Z
dc.date.available 2009-12-21T02:37:53Z
dc.date.issued 2006 en_US
dc.identifier 2006005718 en_US
dc.identifier.citation Taylor, Tracy et al. 2006, 'Using psychological contract theory to explore issues in effective volunteer management', European Sport Management Quarterly, vol. 6, no. 2, pp. 123-147. en_US
dc.identifier.issn 1618-4742 en_US
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/5363
dc.description.abstract Psychological contract theory is used here to explore the set of expectations and obligations that community sport club volunteers regard as part of their volunteering experience. In the first phase of the research, focus group interviews were conducted with 98 community sports club administrators about the methods used to manage volunteers and the organisational expectations of the volunteers. In phase two, 48 general volunteers were interviewed about their expectations and perceptions of the club's volunteer management practices. The findings indicate that club administrators and volunteers place different emphases on the transactional, assurance of good faith and fair dealing, and intrinsic job characteristic components of the psychological contract. Notably, club administrators had substantial expectations of volunteers in relation to adherence to professional, legal and regulatory standards. Volunteers were primarily concerned with doing rewarding work in a pleasant social environment that was able to fit within their often tight time restrictions. The implications of these findings for volunteer management processes and practice in community sport clubs are discussed. en_US
dc.publisher Routledge en_US
dc.title Using psychological contract theory to explore issues in effective volunteer management en_US
dc.parent European Sport Management Quarterly en_US
dc.journal.volume 6 en_US
dc.journal.number 2 en_US
dc.publocation Oxford, UK en_US
dc.identifier.startpage 123 en_US
dc.identifier.endpage 147 en_US
dc.cauo.name BUS.School of Leisure, Sport and Tourism en_US
dc.conference Verified OK en_US
dc.for 150400 en_US
dc.personcode 849054 en_US
dc.personcode 910031 en_US
dc.personcode 996339 en_US
dc.personcode 0000021430 en_US
dc.percentage 100 en_US
dc.classification.name Commercial Services en_US
dc.classification.type FOR-08 en_US
dc.description.keywords psychological; volunteer management en_US


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