Affectual trust in the workplace

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Show simple item record Daniel, K. en_US Young, L. C en_US 2009-12-21T02:37:32Z 2009-12-21T02:37:32Z 2007 en_US
dc.identifier 2003000290 en_US
dc.identifier.citation Young, L. and Daniel, K. 2007 'Affectual trust in the workplace', International Journal Of Human Resource Management, vol. 14, no. 1, pp. 573-590. en_US
dc.identifier.issn 0958-5192 en_US
dc.identifier.other C1 en_US
dc.description.abstract While trust is increasingly recognized as central to the functioning of relationships in general and to business relationships in particular, tbere has been very little attention paid to the nature of the experience of trust - as distinct from its antecedents and outcomes. When the nature of trust is considered, it is most often presented as a rational calculus of cost and benefit. This ignores the emotional content of trust that, we argue, is central to the understanding of the phenomenon. An understanding of these emotions and the way they combine with the cognitive elements of trust allows a clearer view of why differing conditions lead to different manifestations of trust, and how these in turn lead to different relational benefits. This paper presents an affect-based framework for trust consisting of cognitive and emotional elements. This is used to consider in-depth interviews wiih service providers talking about their jobs and their employer. The affect-based framework allows us to understand the distancing that bas occurred between employer and employee and to consider the reasons for this distance. Suggestions for the remedying of this situation are proposed. en_US
dc.publisher SAGE Publications en_US
dc.relation.isbasedon en_US
dc.title Affectual trust in the workplace en_US
dc.parent International Journal Of Human Resource Management en_US
dc.journal.volume 14 en_US
dc.journal.number 1 en_US
dc.publocation London, UK en_US
dc.identifier.startpage 573 en_US
dc.identifier.endpage 590 en_US Information Systems en_US

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