Patient expectations of emergency dental services: a qualitative interview study

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dc.contributor.author Anderson, R. en_US
dc.date.accessioned 2009-12-21T02:34:46Z
dc.date.available 2009-12-21T02:34:46Z
dc.date.issued 2007 en_US
dc.identifier 2004000036 en_US
dc.identifier.citation Anderson, R. 2007 'Patient expectations of emergency dental services: a qualitative interview study', British Dental Journal, vol. 197, no. 6, pp. 1069-1094. en_US
dc.identifier.issn 0007-0610 en_US
dc.identifier.other C1 en_US
dc.identifier.uri http://hdl.handle.net/10453/4785
dc.description.abstract Objective: To describe the expectations of walk-in patients seeking emergency dental care out-of-hours. Basic design Consecutive patients attending two emergency dental clinics at weekends were interviewed prior to seeing the dentist. The audio-recorded interview transcripts were analysed using the 'framework' method of applied qualitative data analysis. Subjects and setting Forty-four walk-in emergency dental patients at a community-based dental clinic and a dental hospital emergency clinic at the weekend. Results: In addition to symptom relief, the main desired outcome for emergency dental patients may be informational and psychological - especially reassurance that the problem is not serious, and reduced uncertainty about the cause of the pain. In general, patients' stated expectations for specific treatments (such as antibiotics, or tooth extraction) were not absolute: rather, they implied these expectations were conditional upon the dentist deciding they were necessary. Conclusions: Emergency dental services some of which are still dominantly treatment-focused, should reflect that many emergency dental attenders want advice and reassurance as much as relief from symptoms. This reinforces the importance of effective and sympathetic dentist-patient communication within emergency or out-of-hours consultations. It also implies that dentists' skills in listening, explaining and reassuring should be captured in any patient satisfaction or outcome measure designed for this patient group. en_US
dc.publisher Palgrave Macmillan Ltd. en_US
dc.relation.isbasedon http://dx.doi.org/10.1057/palgrave.jibs.8400311 en_US
dc.title Patient expectations of emergency dental services: a qualitative interview study en_US
dc.parent British Dental Journal en_US
dc.journal.volume 197 en_US
dc.journal.number 6 en_US
dc.publocation Hampshire, UK en_US
dc.identifier.startpage 1069 en_US
dc.identifier.endpage 1094 en_US
dc.cauo.name Marketing en_US


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