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The inter-personal dynamics of call-centre interactions: co-constructing the rise and fall of emotion

Hood Susan; Forey Gail (Sage Publications Ltd., 2008)

n this article we investigate how speakers contribute to the interactive rise and fall of emotion in problematic interactions in a data set of in-bound telephone conversations collected from call centres in the Philippines. ...
Introducing a conference paper: getting interpersonal with your audience

Hood Susan; Forey Gail (Elsevier, 2005)

One of the key means by which knowledge is disseminated in the academic discourse community is the spoken presentation of papers at an academic conference. In contrast to the written research article, the spoken presentation ...

Now showing items 1-2 of 2