Browsing 15 Commerce, Management, Tourism and Services by Author "Hannif, Zeenobiyah"

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Browsing 15 Commerce, Management, Tourism and Services by Author "Hannif, Zeenobiyah"

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  • Connell, Julia; Hannif, Zeenobiyah; Burgess, John (International Employment Relations Association, 2009)
    As businesses restructure their operations the number of call centres is growing through ICT developments. Indeed the ACTU (2002) have argued that call centres are well placed to represent an e-commerce gateway for many ...
  • Hannif, Zeenobiyah; Vo, Anne (Academy of International Business and Economics, 2011)
    The aim of this paper is to determine the relationship between job functions, which cover three interrelated concepts: job content, job variety, and job autonomy, and the quality of work life (QWL). The two case studies ...
  • Hannif, Zeenobiyah; Burgess, John; Connell, Julia (Blackwell Publishing Ltd, 2008)
    Concerns about job quality have become more widespread, crossing all industries and occupations. The call centre sector in particular has risen to the forefront of discussions about job quality because of the rapid growth ...
  • Connell, Julia; Hannif, Zeenobiyah (Emerald Group Publishing, 2009)
    Purpose ? The paper seeks to determine whether and how the quality of working life (QWL) varies between call centres (CCs) in the in-house/outsourced, public and private sectors and the implications of these findings on ...
  • Hannif, Zeenobiyah; Lee, Alison (Institute of Business Administration, 2013)
    While call centres have grown exponentially in Australia over the past two decades, there is a paucity of Australian research on the training and career development experiences of call centre employees. Even more underexplored, ...
  • Burgess, John; Connell, Julia; Hannif, Zeenobiyah (International Employment Relations Association, 2005)
    Call centre development has been extensive and ongoing across the industrial world. These developments have resulted from an ongoing process of consolidation and restructuring ofservice work that has been facilitated by ...
  • Connell, Julia; Burgess, John; Hannif, Zeenobiyah (Group Researching Organisations, Work, Employment and Skills, 2008)
    This review article considers research into job quality that was undertaken in Australia and Europe before discussing the very different labour market of the UAE with a particular focus on Dubai. The paper will also explore ...
  • Boocock, Mark; Jamieson, Suzanne; Hannif, Zeenobiyah; Lamare, Ryan; Lamm, Felicity; Martin, Christophe; Mcdonnell, Nadine; Robertson, Cathy; Schweder, Peter; Shulruf, Boaz (Gower, 2011)
    While it is estimated that over 175 million or 3% of the world?s population live outside their country of origin, there is still a lack of documented evidence on the health and safety of migrant workers. In response to ...
  • Vo, Anne; Hannif, Zeenobiyah (Routledge Journals, Taylor & Francis Ltd, 2013)
    This article examines the transfer of Anglo leadership styles in a transforming society. It aims to investigate the transferability of two American leadership styles, namely performance-oriented and participative styles, ...
  • Hannif, Zeenobiyah; Mcdonnell, Anthony; Connell, Julia; Burgess, J. (Taylor & Francis Group, 2013)
    In terms of service work, teams tend to be more prevalent in call centres than in other service industries. While the literature highlights key debates surrounding the use of teams in call centres, most of it is drawn from ...
  • Vo, Anne; Hannif, Zeenobiyah (Wiley-Blackwell, 2012)
    This paper examines the interaction between 'home-country' and 'host-country' effects in determining human resource management (HRM) policies and practices in multinational companies (MNCs) in the context of a developing ...
  • Hannif, Zeenobiyah; Lamm, Felicity; Vo, Anne (ER Publishing Ltd, 2010)
    Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...
  • Hannif, Zeenobiyah; Lamm, Felicity; Vo, Anne (International Employment Relations Association, 2010)
    Call centres have attracted the attention of researchers globally due to their implementation of new forms of work organisation and the implications these represent for the workforce. While there has been a great deal ...
  • Hannif, Zeenobiyah; Connell, Julia; Burgess, John; Mcdonnell, Anthony (AIRAANZ, 2011)
    In the organisational context, high-trust relations can be seen as both conducive to and an indicator of a positive and productive workplace climate. Since their emergence, call centres have been criticised in the ...
  • Hannif, Zeenobiyah (Rainer Hampp Verlag, 2005)
    The issue of precarious employment has gained increasing currency over recent years, as OECD countries have shifted away from traditional standard employment models. Nevertheless, there has been little empirical research ...
  • Anderson, Danae; Lamare, Ryan; Hannif, Zeenobiyah (AIRAANZ, 2011)
    Changes in employment environments within Australia and New Zealand due to globalisation have resulted in certain groups of workers congregating at the periphery of the labour market. Precarious work is typically located ...
  • Hannif, Zeenobiyah; Mcdonnell, Anthony; Connell, Julia; Burgess, John (National Institute of Labour Studies Inc., 2010)
    Call centres are a source of job growth in many parts of the world. Jobs in call centres are a manifestation of the opportunities offered by ICT together with the internal restructuring of organisations, to reduce costs ...