Browsing 15 Commerce, Management, Tourism and Services by Author "Hall Jeremy"

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  • Browsing 15 Commerce, Management, Tourism and Services by Author

Browsing 15 Commerce, Management, Tourism and Services by Author "Hall Jeremy"

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  • Six sigma measurement in a service organisation 
    Hall Jeremy; Davis Douglas (Australian and New Zealand Academy of Management, 2006)
    Six sigma was developed in manufacturing industry and provides a structured approach to business improvement focusing on customers' needs, data collection and analysis. Recently six sigma has become popular in service ...