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Beyond administration: Redefining the challenge of regulatory change

Hackman Katarina (John Wiley & Sons Ltd., 2007)

Regulation of corporate and financial sectors has increased in recent years as a response to the spate of corporate collapses and regulatory transgressions that have created an expectation from the community for protection ...
Encouraging organisations to do more than just comply with regulations

Hackman Katarina (Australasian Compliance Institute, 2009)

This article presents the results of a survey undertaken in mid 2009, the first of its type in Australia, that explored how organisations implement new or amended regulations and what influences their approach, particularly ...
Providing customers with the 'right help': Implementing financial services reform in Insurance Australia Group

Hackman Katarina (Routledge, 2005)

A challenge in implementing new processes for frontline staff is skilling them to handle every situation that customers might present. This situation is more difficult when there can be penalties for inappropriate interactions ...
Using the service encounter to facilitate regulatory change

Hackman Katarina (John Wiley & Sons Ltd., 2006)

The recent spate of corporate collapse and compliance transgressions has increased the amount of regulations that organizations must implement successfully. This paper examines the challenges of implementing regulatory ...

Now showing items 1-4 of 4