Abstract:
Workplaces are changing as new technologies are
introduced in an effort to improve efficiency and
increase business turnover. Although there has been an
explosion of mobile technologies and devices in recent
time, very few in situ studies of the adoption of these
technologies have been undertaken. This paper reports
on the results of a longitudinal case study of a business
over a six year period as a knowledge worker shifted
from Australia to the USA and then to England. It
outlines how the company moved from paper based
systems to an online system and finally to a mobile
commerce system. The authors have used Mobile
Informatics to analyze the use of mobile devices in
particular settings and low end disruption theory to
assist in the interpretation of the data.
