Abstract:
Despite the widespread use of e-learning systems and the considerable investment in purchasing
or developing them in house, there is no consensus on a standard framework for evaluating
system quality. This paper proposes the ISO 9126 Quality Model as a useful tool for evaluating
such systems, particularly for teachers and educational administrators. The authors demonstrate
the validity of the model in a case study in which they apply it to a commonly available elearning
system and show how it can be used to detect design flaws. It is proposed that the
metric would be applicable to other e-learning systems and could be used as the basis for a
comparison to inform purchase decisions.
