Aligning Collaborative Technologies to Emerging Knowledge Processes

Abstract

The paper addresses issues in aligning collaborative technologies to knowledge management processes. It describes a generic process of knowledge management and identifies important characteristics that distinguish it from most other processes. These include support of communities but what is important is that new communities emerge during the process and the process itself can change. Technology must coevolve with this evolution to ensure continuity. The paper proposes computer system architecture based on collaborative technologies to support the process. The architecture uses a community model of knowledge management and aligns communities to different levels of collaboration.