Abstract:
The paper addresses issues in aligning
collaborative technologies to knowledge
management processes. It describes a generic
process of knowledge management and identifies
important characteristics that distinguish it from
most other processes. These include support of
communities but what is important is that new
communities emerge during the process and the
process itself can change. Technology must
coevolve with this evolution to ensure continuity.
The paper proposes computer system architecture
based on collaborative technologies to support
the process. The architecture uses a community
model of knowledge management and aligns
communities to different levels of collaboration.
