Abstract:
This paper focuses on providing an information
model view of the Trouble component of the assurance
domain. This is derived using an understanding of the TMF
eTOM processes and the associated SID Information Model
through its application to the Trouble processes. We begin
by examining existing standards and adapt and/or derive
entities which are used within these processes and develop
some entities which are undefined or unavailable currently
in the SID definitions. We describe an implementation that
leverages the use of the SID information model principles to
enhance Trouble assurance.
