Browsing Closed by Author "Mcdonnell, Anthony"

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Browsing Closed by Author "Mcdonnell, Anthony"

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  • Hannif, Zeenobiyah; Connell, Julia; Burgess, John; Mcdonnell, Anthony (AIRAANZ, 2011)
    In the organisational context, high-trust relations can be seen as both conducive to and an indicator of a positive and productive workplace climate. Since their emergence, call centres have been criticised in the ...