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Browsing Closed by Author "Agarwal Renu"

Now showing items 1-12 of 12

Drivers of elevated service offerings in collaborative service networks

Agarwal Renu; Selen Willem (London Business School, 2007)

Service industries are radically transforming the manner in which firms operate within the context of globalisation and service delivery mechanisms, thereby creating new service industry and market opportunities. Innovations ...
Elevated service offering in service value networks: Building dynamic capability

Agarwal Renu; Selen Willem (POMS, 2007)

Service organisations create new service offerings that are the result of collaborative arrangements operating on a value network level. This leads to the notion of ¿elevated service offering¿, implying new or enhanced ...
How can Service-Oriented Architecture drive Service Innovation in newly emerging Service Systems?

Agarwal Renu; Choi Jae; Ramamurthy Ram; Selen Willem; Selim Hassan (IEEE, 2011)

Innovation in services can be regarded as an inter-play of service concepts, service delivery practices, client interfaces, and service delivery technologies. Furthermore, innovations in services are increasingly brought ...
An innovation experience: What does innovation mean to practising organisations?

Sachdeva Megha; Agarwal Renu (ANZAM, 2011)

Organisat ions strive to be innovat ive in order to survive and succeed in an everchanging business environment . Nevertheless, do these organisations really understand the meaning of innovat ion? The meaning and understanding ...
Innovation in Services and its measurement at firm level: A Literature Review

Sachdeva Megha; Agarwal Renu (2011 ANZAM Operation, Supply Chain and Services Symposium, 2011)

http://www.deakin.edu.au/buslaw/gsb/anzam/docs/anzam-papers.pdf
The mediating effect of endogenous creativity on knowledge exploitation and firm performance in emerging economy

Wang Karen; Wang Paul; Agarwal Renu (Type setting: Mehtap OZSAHIN, 2011)

The emerging economies are key factors in the future growth of world trade and the maintenance of global financial stability. Little is known about the way in which firms in emerging economies strategically manage the ...
Operationalisation of the Elevated Service Offering-construct in a Service Value Network

Selen Willem; Agarwal Renu (EuROMA, 2010)

This paper researches - Elevated Service Offerings - (ESO), or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit, within ...
Operationalisation of the organisational orientation and culture construct in service value networks

Agarwal Renu; Selen Willem (ANZAM, 2010)

Today¿s service organisations increasingly operate as part of a larger service system or Service Value Network (SVN). This requires organisations to develop a work culture which encourages collaboration, communication, ...
Redefining productivity for inter-firm operations and supply chain

Scerri Moira; Agarwal Renu (2011 ANZAM Operation, Supply Chain and Services Symposium, 2011)

Traditionally, productivity is defined as the measure of outputs ¿produced¿ for any given number of inputs. This measure seeks to establish a best practice indicator relative to the allocation of resources, be it labour, ...
Service innovation - lessons from modularization and open innovation - a new service value

Sivaprakasam Shankar; Agarwal Renu (ANZAM, 2011)

The traditional manufacturing model of volume-variety influencing the conduct of business is not entirely representative of service-centric business. The latter has two key differences â¿¿ it is much more end-user centric ...
Using Technovation For Service Classification: Some Industry Examples

Agarwal Renu; Selen Willem (Asia-Pacific Decision Sciences Institute, 2005)

Several service classifications based necessitate the need for on service- specific attributes, service delivery, channel strategies, marketing and management have evolved in response to the dynamics of the service industry. ...
Yield management: Applicability to educational services sector

Scerri Moira; Agarwal Renu (Supply Chain Management Research Centre, 2010)

Yield management is credited with delivering increases in revenue of between five to seven percent for top tier airlines. Since that time, its application has been extended to other service sectors within the travel and ...

Now showing items 1-12 of 12

Browsing Closed by Author "Agarwal Renu"

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Browsing Closed by Author "Agarwal Renu"