This study explores the effect of subordinates feeling trusted in the trust-loyalty interaction between Chinese supervisor and subordinates. We propose that subordinates' satisfaction with supervisor is the mediator in the ...

We present a conceptual model and preliminary empirical assessment drawing on data from samples of 6 service based customer clubs (airline, hotel chain, car rental company, travel agency group, IT channel program and ...

We suggest a preliminary conceptual model to assess how customer club structure relates to customer club performance using a dynamic capability framework. We use the social capital and network theoretic perspectives to ...

This paper examines how the power of the Sales unit (department), and the dependence of Marketing Managers on Sales Managers (and vice versa) affect trust in working relationships between those Marketing Managers and ...

This study has important implications for marketing theory and practice. In an era of turbulent market environments, the organisational ability to sense and seize market opportunities and to reconfigure the resource base ...

This paper describes a case study of a pilot program designed to enhance the performance of client-service sites in an inter-organizational non-profit employment services network. Employment consultants from 11 sites ...

The focus of brand equity research has been to advance the knowledge and understanding of the relationship between the brand and the customer. However, brand equity can also affect the company’s employees. In this study ...

This paper is an exploration of the concept of emptiness in organisation theory. Following from the steps of Bengt Gustavsson (1997, 2001) we continue the inquiry into the emptiness of organisations Our exploration is ...

Despite the hype surrounding enterprise architectures, they have delivered little on their promise. In this paper, we argue that enterprise architectures built using component-based frameworks are fundamentally flawed, in ...

This study attempts to define the three constructs identified in the title and examine patterns of interaction among them. It begins by demonstrating that entrepreneurial orientation influences resource acquisition. It ...