This is the first stage of a project designed to better understand the business and marketing dynamics of the private hospital industry in Australia. This stage will use a strategy framework to analyse the main forces ...

We present a conceptual model and preliminary empirical assessment drawing on data from a sample of 117 members of a mortgage brokerage customer club to examine how market orientation and social capital relates to customer ...

Since the 90’s, there has been an increasing interest in the concept of luxury and luxury brand management. In this paper we focus on attitudes towards the concept of luxury and aim to identify the limitations of the ...

The volume and diversity of information shared and exchanged within and across social networking sites is increasing. As a result new and challenging requirements are needed for quality manipulation of the information. An ...

The emergence of global media and information availability has increased the importance of intangible attributes in consumer purchase decisions. The present paper utilizes choice experiments to examine the relative ...

This paper investigates how multiple and conflicting objectives are managed within an organization, and the role that Management Control Systems (MCS), the Balanced Scorecard (BSC) in particular, play to enable a balance ...

It seems a general belief that (l) sustainable tourism is supply-driven, and (2) sustainable tourists are visitors engaging in nature-based travel activities. Results reported in this paper challenge these assumptions. ...

This paper explores the potential of airlines to discriminate against obese customers through their direct or indirect `customer of size¿ policies, determined though a web survey of the policies of airlines in the One World ...

Meaningfully managing the relationship between representations and the entities they represent remains a challenge in robotics known as grounding. In this paper we Semantic Web technologies to provide a powerful extension ...