Abstract:
This paper presents use scenarios, derived from
user-centred design research and practice, as a useful
tool for representing the user in the design of
mBusiness technologies. Use scenarios are
increasingly being employed as a method for
addressing issues facing the mBusiness community
such as lack of adoption of technologies and services,
usability issues, and the difficulty of designing
technologies for a variety of users. Their use in the
design of new mobile technologies enhances the
likelihood that these technologies will be widely
adopted to successfully exploit the wealth generating
potential of the mobile wireless market. This paper
reviews the place of use scenarios within user-centred
design and then considers how scenarios have been
used to date within mBusiness. We conclude with a
discussion of the differences between empirically
derived and fictional use scenarios, arguing for the
importance of the former for grounding the design
within its context of use.
