Abstract:
Intranets can play significant roles in medium to large organisations. They provide the means for people to
communicate and traverse through information spaces, independently of geographical and/or temporal
constraints. To date, the term Information Architecture (IA) has been adopted by technology designers to
describe both structure and the process of organising information. This paper presents a study of IA as situated
in intranet use within a higher-education organisation. The use of ethnographically-informed methods
combined with a distributed cognition analytic framework provides an opportunity to extend existing
conceptions of IA as it is realised and represented in daily work activities.
