Abstract:
A web-based process management system retains all
relevant knowledge within virtual web documents. A
generic process agent is used to build a web-based business
process management system. The process agent
architecture is a three-layer BDI, hybrid architecture. The
agents in this system attempt to improve performance by
observing the system environment. Performance is
defined in terms of estimates of the values of particular
parameters. These estimates are accepted as long as they
are statistically stable. If variations in these estimates lie
outside specified limits then the system attempts to deduce
why this is so. If it is unable to deduce a reason then it
asks for one. If a reason for an unexpected measurement is
quantifiable then that reason is used to revise subsequent
measurements wihile that reason remains significant. The
system has been trialed in a university administrative
context.
