Abstract:
This paper describes an industrial experience in
process improvement at one of the Unisys
development labs in Australia. Following a
Capability Maturity Model (CMM) mini-assessment,
the organization is undertaking significant changes in
the requirements management process, which include
the introduction of group session approaches to
requirements analysis and a structured method for
writing requirements. An empirical evaluation of the
process improvement indicates tangible benefits as
well as perceived long-term benefits during design
and testing. Findings suggest that a more thorough
requirements analysis results in more clearly defined,
better understood and specified requirements, and an
enhanced ability to address the market needs and
product strategy requirements. The catalyst behind
these improvements includes project management
leadership, managing the human dimension,
collaboration among stakeholders and senior
management support.
