Abstract:
The benefits of Service Oriented Architectures
(SOAs) start to be recognized and implemented across
distributed enterprise businesses. As SOAs promise to
accomplish more dynamic and collaborative e-business
scenarios, we need to ensure that critical factors such as trust,
credibility and quality of service (QoS) are consistently and
efficiently measured in such unsupervised environments. We
propose a fuzzy logic-based model for the review of service
fulfilment after a business interaction and demonstrate its
functionalities in an exemplary application. The outcome of our
model can then be used to adjust credibility records of third
party agents which delivered opinions, to update
trustworthiness values in the business partner, or to
communicate the trustworthiness of the business partner to
interested peer agents.
