Abstract:
Organizations invest in B2B and Workflow
Management Systems to enable seamless integration of
multiple transaction systems that support their business
processes. However, knowledge of the organization’s
performance becomes buried within internal processing
of the B2B workflow platform. This research introduces a
framework that analyses workflow audit logs, utilizing
DSS principles together with agent technologies, to
feedback the organization’s performance measures. We
apply this framework to a Private Trading Exchange case
study where suppliers participate in an interorganizational
order fulfillment workflow. Agents refine
the organization’s knowledge of supplier productivity and
commitment as they learn from interactions over time
with trading partners.
