Tacit Knowledge Management in Construction Industry by Using a Collaborative Software

Abstract

The importance of knowledge management for construction companies has been gradually recognized by the industry. While explicit knowledge has been handled by many existing information systems, tacit knowledge is much more difficult to handle because of its intangible nature, and not many computer systems designed for tacit knowledge management. As tacit knowledge is usually created and transferred in social environment, this paper proposes to use a collaborative software to support tacit knowledge transfer. Basic concepts and the structure of the collaborative software are presented; and the facilities for tacit knowledge management for construction organizations are demonstrated.