Abstract:
This paper presents middle managers’ views about senior management support for quality programs in their
organisations. The data was collected from middle managers working in 21 Australian organisations with
quality programs. Middle managers generally believed that top management support for the quality program
influenced their own program commitment. There were considerable differences on middle managers
evaluations of top management program support and communication effectiveness across participating
organisations. Eight themes relating to middle managers’ beliefs about top management support for quality are
identified and discussed.
