Human resource management in high performance organisation: The case of ING Direct

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dc.contributor.author Benveniste, J. en_US
dc.contributor.author Dunford, R. en_US
dc.contributor.author Palmer, I. C en_US
dc.contributor.editor Elkin, G en_US
dc.date.accessioned 2009-11-09T02:47:45Z
dc.date.available 2009-11-09T02:47:45Z
dc.date.issued 2004 en_US
dc.identifier 2004002174 en_US
dc.identifier.citation Benveniste, J., Dunford, R., and Palmer, I. 2004 'Human resource management in high performance organisation: The case of ING Direct', 18th Annual Conference of the Australian and New Zealand Academy of Management, Australian and New Zealand Academy of Management, Dunedin, New Zealand, pp. 1-13. en_US
dc.identifier.issn 0 476 01131 0 en_US
dc.identifier.other E1 en_US
dc.identifier.uri http://hdl.handle.net/10453/2175
dc.description.abstract Increasing attention is being given to the role of human resource practices in the determination of organizational performance. In this paper, we discuss the human resource practices of ING Direct, a high-performing organization in the Australian banking sector. Despite increased competition and a great influx of foreign-owned banks, four major domestic banks have continued to dominate retail banking. However, ING Direct is an exception to a pattern of poor performance amongst the foreign-owned banks. It has emerged as a high-performing organisation, achieving strong financial performance and claiming significant market share. We suggest that the success of INCi Direct is in significant part due to the specific human resource practices that it employs. en_US
dc.publisher Australian and New Zealand Academy of Management en_US
dc.relation.isbasedon http://www.business.otago.ac.nz/mgmt/ANZAM2004/CD/Papers/abstract263.htm en_US
dc.title Human resource management in high performance organisation: The case of ING Direct en_US
dc.parent 18th Annual Conference of the Australian and New Zealand Academy of Management: ""People First - Serving our Stakeholders"" en_US
dc.journal.volume en_US
dc.journal.number en_US
dc.publocation Sydney, Australia en_US
dc.identifier.startpage 1 en_US
dc.identifier.endpage 13 en_US
dc.cauo.name Management en_US
dc.conference 18th Annual Conference of the Australian and New Zealand Academy of Management en_US
dc.conference.location Dunedin, New Zealand en_US


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