Abstract:
Email communication has become an integral part of the communication structure within organisations.
However, we are far from efficient in using this organisational communication and knowledge sharing tool. We
aim to improve workplace communications by improving the way email is used within the workplace. We
undertake extensive two-phase research to demonstrate the need to give employees training regarding email
communication, and conduct both seminar based training and computer-based training. Findings indicate that
email training can lead to significant improvements in the way that employees use email within the workplace
with computer-based training (or e-learning) showing a greater improvement. This study demonstrates that
while email is a powerful organisational and knowledge tool, it can be optimised to better leverage its benefits
by training employees in its use.
