Browsing Closed by Author "Xiao, Yan Shan"

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Browsing Closed by Author "Xiao, Yan Shan"

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  • Xiao, Yan Shan; Liu, Bo; Luo, Dan; Cao, Longbing; Deng, Feiqi; Hao, Zhifeng (Inderscience, 2010)
    In this paper, we introduce multiple agents, knowledge discovery and data mining into customer relationship management (CRM) to set up the architecture of a multi-agent-based CRM system (MAB-CRM), and then use the SVMs-based ...