Abstract:
The benefits, which can also be considered as incentives or drivers, of implementing mGovernment
services, include increasing efficiency of government processing (back office) and services (front office). The
focus of this study is on efficiency evaluation of mobile services (mServices) rendered by mGovernment,
regardless of the type of the end-user, aimed at producing a simplified methodology that will assist in
analysing and assessing efficiency. The paper outlines the authors’ methodology that aims to evaluate the
efficiency of the services rendered by mGovernment entities. It has been developed as a follow-on to the
generic management framework developed by the researchers to guide government in managing the adoption
of wireless and mobile technologies for the implementation of mGovernment services.
