A Regional City Council mGovernment Case Study: Success Factors for Acceptance and Trust

Abstract

This paper is the second of a series of investigations into the key success factors for mobile government services (mGovernment) in Australia, Jordan and the United Arab Republic. The case study in this paper concerns a large regional city council in Queensland, Australia. It provides valuable insights into the adoption of mobile government services and applications over the council's wired and wireless network. Here, we report on a major achievement of the study namely, the identification of success factors for mobile government.