Abstract:
Knowledge-driven processes are business processes whose
execution is determined by the prior knowledge of the agents involved
and by the knowledge that emerges during a process instance. They are
characteristic of emergent business processes. The amount of process
knowledge that is relevant to a knowledge-driven process can be
enormous and may include common sense knowledge. If a process'
knowledge can not be represented feasibly then that process can not be
managed; although its execution may be partially supported. In an
e-market domain, the majority of transactions, including requests for
advice and information, are knowledge-driven processes for which the
knowledge base is the Internet, and so representing the knowledge is not
an issue. These processes are managed by a multi agent system that
manages the extraction of knowledge from this base using a suite of data
mining bots.
