Abstract:
The enterprise information landscape is now more complex than ever
and includes a diverse range of internally created information resources and
services such as: intranets, extranets, digital libraries, content, knowledge, and
document management systems. Alongside information resources created
internally, there are also those obtained from external content providers,
business partners, suppliers and customers, as well as information products
generated by the organisation and sold to external customers. The information
environment is continually evolving in response to changes in business
requirements, user needs and the affordances of technology. The increasingly
complex, evolutionary nature of the enterprise information environment and the
perspectives of different stakeholder groups present a number of challenges for
the designers and managers of information resources and services. In this paper,
the impact of these challenges for the design and management of useful and
usable information resources is explored and new agendas for both research and
practice identified.
